|
Were your questions answered to your satisfaction?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Yes. |
0 |
0.0 % |
NA |
| Mostly. |
0 |
0.0 % |
NA |
| Somewhat. |
0 |
0.0 % |
NA |
| Not at all. |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
How do you feel about the fees that were charged for your pet's medical care?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Less than I expected. |
0 |
0.0 % |
0.0 % |
| About what I expected. |
0 |
0.0 % |
100.0 % |
| More than I expected. |
0 |
0.0 % |
0.0 % |
| Too much. |
0 |
0.0 % |
0.0 % |
|
0 responses |
Net Score : |
|
|
|
When you called for your appointment, was the phone answered promptly?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Yes, almost immediately. |
0 |
0.0 % |
85.7 % |
| Yes, after a couple of rings. |
0 |
0.0 % |
14.3 % |
| No, it rang for a while. |
0 |
0.0 % |
0.0 % |
| No, I had to hang up and call again later. |
0 |
0.0 % |
0.0 % |
| I didn't call for an appointment. |
0 |
0.0 % |
0.0 % |
|
0 responses |
Net Score : |
|
|
|
Were you greeted promptly and courteously when you entered the reception area?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Yes, almost immediately. |
0 |
0.0 % |
93.3 % |
| Yes, after a short wait. |
0 |
0.0 % |
6.7 % |
| No, I waited a while. |
0 |
0.0 % |
0.0 % |
| No, I waited too long. |
0 |
0.0 % |
0.0 % |
|
0 responses |
Net Score : |
|
|
|
Was your pet ready to be picked-up at the time you were told?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Yes. |
0 |
0.0 % |
NA |
| No. |
0 |
0.0 % |
NA |
| Not applicable. |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
