|
Testing
| Answer |
Number Answered |
Percentage |
Benchmark |
|
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
What Color is the Sky?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Blue |
0 |
0.0 % |
NA |
| Pink |
0 |
0.0 % |
NA |
| White |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
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Was your wait time to be checked-out by the receptionist:
| Answer |
Number Answered |
Percentage |
Benchmark |
| Less than I expected. |
0 |
0.0 % |
NA |
| About what I expected. |
0 |
0.0 % |
NA |
| Longer than I expected. |
0 |
0.0 % |
NA |
| Too long. |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
How long did you have to wait to check-out with the receptionist after the visit was completed?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Less than 10 minutes. |
0 |
0.0 % |
NA |
| 10-20 minutes. |
0 |
0.0 % |
NA |
| 20-30 minutes. |
0 |
0.0 % |
NA |
| Longer than 30 minutes. |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
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|
Based on your experience, how likely would you be to refer a friend to our hospital?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Definitely will. |
0 |
0.0 % |
80.0 % |
| Very likely. |
0 |
0.0 % |
20.0 % |
| Likely. |
0 |
0.0 % |
0.0 % |
| Somewhat likely. |
0 |
0.0 % |
0.0 % |
| I wouldn't. |
0 |
0.0 % |
0.0 % |
|
0 responses |
Net Score : |
|
|
|
Please rate how well the doctor and staff answered your questions and concerns:
| Answer |
Number Answered |
Percentage |
Benchmark |
| Excellent |
0 |
0.0 % |
86.8 % |
| Good |
0 |
0.0 % |
11.3 % |
| Fair |
0 |
0.0 % |
1.9 % |
| Poor |
0 |
0.0 % |
0.0 % |
|
0 responses |
Net Score : |
|
|
|
Please rate your overall wait time during this visit:
| Answer |
Number Answered |
Percentage |
Benchmark |
| less than you expected. |
0 |
0.0 % |
50.0 % |
| about what you expected. |
0 |
0.0 % |
43.8 % |
| longer than you expected. |
0 |
0.0 % |
4.2 % |
| unacceptable! |
0 |
0.0 % |
2.1 % |
|
0 responses |
Net Score : |
|
|
|
Were your questions answered to your satisfaction by the receptionist?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Yes. |
0 |
0.0 % |
NA |
| Mostly. |
0 |
0.0 % |
NA |
| Somewhat. |
0 |
0.0 % |
NA |
| Not at all. |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
How would you rate your overall experience on your last visit?
| Answer |
Number Answered |
Percentage |
Benchmark |
| 5 - Excellent! |
0 |
0.0 % |
NA |
| 4 - Pretty Good |
0 |
0.0 % |
NA |
| 3 - Fine |
0 |
0.0 % |
NA |
| 2 - Not Good |
0 |
0.0 % |
NA |
| 1 - Unacceptable |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
How likely would you be to refer a friend to our veterinary hospital?
( 5 = "extremely likely" , 1 = "not at all likely" )
| Answer |
Number Answered |
Percentage |
Benchmark |
| 5 |
0 |
0.0 % |
86.9 % |
| 4 |
0 |
0.0 % |
13.1 % |
| 3 |
0 |
0.0 % |
0.0 % |
| 2 |
0 |
0.0 % |
0.0 % |
| 1 |
0 |
0.0 % |
0.0 % |
|
0 responses |
Net Score : |
|
|
|
Was the waiting room/reception area clean?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Very clean. |
0 |
0.0 % |
NA |
| Clean. |
0 |
0.0 % |
NA |
| Somewhat clean. |
0 |
0.0 % |
NA |
| Dirty. |
0 |
0.0 % |
NA |
| Very dirty. |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
How did you hear about us?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Facebook |
0 |
0.0 % |
NA |
| Drove by / Marquee |
0 |
0.0 % |
NA |
| Internet Search |
0 |
0.0 % |
NA |
| Phone Directory |
0 |
0.0 % |
NA |
| Other |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
How did you hear about us?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Search Engine (Google, Yahoo, Bing, etc.) |
0 |
0.0 % |
NA |
| Facebook |
0 |
0.0 % |
NA |
| Email |
0 |
0.0 % |
NA |
| An online map (Like Google Maps) |
0 |
0.0 % |
NA |
| I got a mailer |
0 |
0.0 % |
NA |
| I saw a sign/billboard |
0 |
0.0 % |
NA |
| I saw your facility |
0 |
0.0 % |
NA |
| Something else not listed here |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
We would LOVE to use your comments publically so that others can hear about your experience. May we post your comments online?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Yes |
0 |
0.0 % |
NA |
| No |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
Please rate the value of the service you received during this visit:
| Answer |
Number Answered |
Percentage |
Benchmark |
| Excellent - a great value for the money spent |
0 |
0.0 % |
76.6 % |
| Good |
0 |
0.0 % |
21.3 % |
| Fair |
0 |
0.0 % |
2.1 % |
| Poor |
0 |
0.0 % |
0.0 % |
|
0 responses |
Net Score : |
|
|
|
How do you feel about the fees that were charged for your pet's medical care?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Less than I expected. |
0 |
0.0 % |
0.0 % |
| About what I expected. |
0 |
0.0 % |
100.0 % |
| More than I expected. |
0 |
0.0 % |
0.0 % |
| Too much. |
0 |
0.0 % |
0.0 % |
|
0 responses |
Net Score : |
|
|
|
Was your pet ready to be picked-up at the time you were told?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Yes. |
0 |
0.0 % |
NA |
| No. |
0 |
0.0 % |
NA |
| Not applicable. |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
Were you greeted promptly and courteously when you entered the reception area?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Yes, almost immediately. |
0 |
0.0 % |
93.3 % |
| Yes, after a short wait. |
0 |
0.0 % |
6.7 % |
| No, I waited a while. |
0 |
0.0 % |
0.0 % |
| No, I waited too long. |
0 |
0.0 % |
0.0 % |
|
0 responses |
Net Score : |
|
|
|
When you called for your appointment, was the phone answered promptly?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Yes, almost immediately. |
0 |
0.0 % |
85.7 % |
| Yes, after a couple of rings. |
0 |
0.0 % |
14.3 % |
| No, it rang for a while. |
0 |
0.0 % |
0.0 % |
| No, I had to hang up and call again later. |
0 |
0.0 % |
0.0 % |
| I didn't call for an appointment. |
0 |
0.0 % |
0.0 % |
|
0 responses |
Net Score : |
|
|
|
Were your questions answered to your satisfaction?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Yes. |
0 |
0.0 % |
NA |
| Mostly. |
0 |
0.0 % |
NA |
| Somewhat. |
0 |
0.0 % |
NA |
| Not at all. |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
Microchips are commonly used to help recover lost pets. Would you be interested in having your pet microchipped in the future?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Yes |
0 |
0.0 % |
NA |
| I would like more information on my next visit. |
0 |
0.0 % |
NA |
| No |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
Please rate the quality of the medical care your pet received during this visit:
| Answer |
Number Answered |
Percentage |
Benchmark |
| Excellent |
0 |
0.0 % |
88.6 % |
| Good |
0 |
0.0 % |
11.4 % |
| Fair |
0 |
0.0 % |
0.0 % |
| Poor |
0 |
0.0 % |
0.0 % |
|
0 responses |
Net Score : |
|
|
|
How likely are you to recommend us to your friends?
| Answer |
Number Answered |
Percentage |
Benchmark |
| 10 - Very likely |
0 |
0.0 % |
NA |
| 9 |
0 |
0.0 % |
NA |
| 8 |
0 |
0.0 % |
NA |
| 7 |
0 |
0.0 % |
NA |
| 6 |
0 |
0.0 % |
NA |
| 5 - Somewhat likely |
0 |
0.0 % |
NA |
| 4 |
0 |
0.0 % |
NA |
| 3 |
0 |
0.0 % |
NA |
| 2 |
0 |
0.0 % |
NA |
| 1 - I will not recommend you |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
When you called for your appointment, was the phone answered courteously?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Yes, extremely. |
0 |
0.0 % |
NA |
| Yes, somewhat. |
0 |
0.0 % |
NA |
| No, rudely. |
0 |
0.0 % |
NA |
| I didn't call for an appointment. |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
How did we do today?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Great! |
0 |
0.0 % |
NA |
| Okay |
0 |
0.0 % |
NA |
| Not so good |
0 |
0.0 % |
NA |
| Terrible |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
Overall, how would you rate the medical care and/or service you received today at our animal hospital?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Excellent |
0 |
0.0 % |
NA |
| Good |
0 |
0.0 % |
NA |
| Average |
0 |
0.0 % |
NA |
| Less than Average |
0 |
0.0 % |
NA |
| Poor |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
Were you surprised by any fees that were charged for your pet's medical care?
| Answer |
Number Answered |
Percentage |
Benchmark |
| No. |
0 |
0.0 % |
NA |
| Somewhat. |
0 |
0.0 % |
NA |
| Yes. |
0 |
0.0 % |
NA |
| Extremely. |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
Pet insurance can pay for a significant portion of your pet's health care. Would you like us to email you additional information on pet insurance following the survey?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Yes |
0 |
0.0 % |
18.5 % |
| No |
0 |
0.0 % |
81.5 % |
|
0 responses |
Net Score : |
|
|
|
During your visit, were you asked if you needed a refill on Topical Flea Control?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Yes |
0 |
0.0 % |
NA |
| No |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
Was the hospital clean?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Very clean. |
0 |
0.0 % |
NA |
| Clean. |
0 |
0.0 % |
NA |
| Somewhat clean. |
0 |
0.0 % |
NA |
| Dirty. |
0 |
0.0 % |
NA |
| Very dirty. |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
How long did you have to wait in the exam room to be seen by the doctor?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Less than 10 minutes. |
0 |
0.0 % |
NA |
| 10-20 minutes. |
0 |
0.0 % |
NA |
| 20-30 minutes. |
0 |
0.0 % |
NA |
| Longer than 30 minutes. |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
Do you feel comfortable with discharge instructions for post op care?
| Answer |
Number Answered |
Percentage |
Benchmark |
|
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
What Time is it?
| Answer |
Number Answered |
Percentage |
Benchmark |
| 5pm |
0 |
0.0 % |
NA |
| 4pm |
0 |
0.0 % |
NA |
| oppa gangnam time |
0 |
0.0 % |
NA |
| NA |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
How likely are you to promote us to your friends?
| Answer |
Number Answered |
Percentage |
Benchmark |
|
0 responses |
Net Score : |
|
|
|
Was the exam room clean?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Very clean. |
0 |
0.0 % |
NA |
| Clean. |
0 |
0.0 % |
NA |
| Somewhat clean. |
0 |
0.0 % |
NA |
| Dirty. |
0 |
0.0 % |
NA |
| Very dirty. |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
What best represents the vocalizations of a fox?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Ring-ding-ding-ding-dingeringeding |
0 |
0.0 % |
NA |
| Wa-pa-pa-pa-pa-pa-pow |
0 |
0.0 % |
NA |
| Hatee-hatee-hatee-ho |
0 |
0.0 % |
NA |
| Jacha-chacha-chacha-chow! |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
How do you feel
| Answer |
Number Answered |
Percentage |
Benchmark |
| Free |
0 |
0.0 % |
NA |
| Alive |
0 |
0.0 % |
NA |
| Hungry |
0 |
0.0 % |
NA |
| Happy |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
Were your questions answered to your satisfaction by the technician/assistant?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Yes. |
0 |
0.0 % |
90.0 % |
| Mostly. |
0 |
0.0 % |
10.0 % |
| Somewhat. |
0 |
0.0 % |
0.0 % |
| Not at all. |
0 |
0.0 % |
0.0 % |
|
0 responses |
Net Score : |
|
|
|
Was your wait time after checking-in with the receptionist:
| Answer |
Number Answered |
Percentage |
Benchmark |
| Less than I expected. |
0 |
0.0 % |
50.0 % |
| About what I expected. |
0 |
0.0 % |
50.0 % |
| Longer than I expected. |
0 |
0.0 % |
0.0 % |
| Too long. |
0 |
0.0 % |
0.0 % |
|
0 responses |
Net Score : |
|
|
|
Based on your experience, how likely is it that you will return to our hospital for your future needs?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Definitely will. |
0 |
0.0 % |
NA |
| Very likely. |
0 |
0.0 % |
NA |
| Likely. |
0 |
0.0 % |
NA |
| Somewhat likely. |
0 |
0.0 % |
NA |
| I wouldn't. |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
If we have any questions regarding the feedback which you provided us would you feel comfortable with us contacting you?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Yes |
0 |
0.0 % |
NA |
| No |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
Did you experience unacceptable wait time in any of these areas?
| Answer |
Number Answered |
Percentage |
Benchmark |
| At check-in / reception |
0 |
0.0 % |
0.0 % |
| In the exam room |
0 |
0.0 % |
0.0 % |
| At check-out |
0 |
0.0 % |
0.0 % |
| No, the wait time was what I expected or better |
0 |
0.0 % |
100.0 % |
|
0 responses |
Net Score : |
|
|
|
Please rate how well the doctor and staff answered your questions and concerns:
| Answer |
Number Answered |
Percentage |
Benchmark |
| Excellent |
0 |
0.0 % |
100.0 % |
| Good |
0 |
0.0 % |
0.0 % |
| Fair |
0 |
0.0 % |
0.0 % |
| Poor |
0 |
0.0 % |
0.0 % |
|
0 responses |
Net Score : |
|
|
|
How long did you have to wait during your visit?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Less than I expected. |
0 |
0.0 % |
57.7 % |
| About what I expected. |
0 |
0.0 % |
42.3 % |
| Longer than I expected. |
0 |
0.0 % |
0.0 % |
| Too long. |
0 |
0.0 % |
0.0 % |
|
0 responses |
Net Score : |
|
|
|
Overall experience??
| Answer |
Number Answered |
Percentage |
Benchmark |
|
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
Do you like our staff?
| Answer |
Number Answered |
Percentage |
Benchmark |
| yes |
0 |
0.0 % |
NA |
| no |
0 |
0.0 % |
NA |
|
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
