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Please rate how well the doctor and staff answered your questions and concerns:
| Answer |
Number Answered |
Percentage |
Benchmark |
| Excellent |
0 |
0.0 % |
86.8 % |
| Good |
0 |
0.0 % |
11.3 % |
| Fair |
0 |
0.0 % |
1.9 % |
| Poor |
0 |
0.0 % |
0.0 % |
|
0 responses |
Net Score : |
|
|
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Please rate your overall wait time during this visit:
| Answer |
Number Answered |
Percentage |
Benchmark |
| less than you expected. |
0 |
0.0 % |
50.0 % |
| about what you expected. |
0 |
0.0 % |
43.8 % |
| longer than you expected. |
0 |
0.0 % |
4.2 % |
| unacceptable! |
0 |
0.0 % |
2.1 % |
|
0 responses |
Net Score : |
|
|
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Were your questions answered to your satisfaction by the receptionist?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Yes. |
0 |
0.0 % |
NA |
| Mostly. |
0 |
0.0 % |
NA |
| Somewhat. |
0 |
0.0 % |
NA |
| Not at all. |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
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How would you rate your overall experience on your last visit?
| Answer |
Number Answered |
Percentage |
Benchmark |
| 5 - Excellent! |
0 |
0.0 % |
NA |
| 4 - Pretty Good |
0 |
0.0 % |
NA |
| 3 - Fine |
0 |
0.0 % |
NA |
| 2 - Not Good |
0 |
0.0 % |
NA |
| 1 - Unacceptable |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
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How likely would you be to refer a friend to our veterinary hospital?
( 5 = "extremely likely" , 1 = "not at all likely" )
| Answer |
Number Answered |
Percentage |
Benchmark |
| 5 |
0 |
0.0 % |
86.9 % |
| 4 |
0 |
0.0 % |
13.1 % |
| 3 |
0 |
0.0 % |
0.0 % |
| 2 |
0 |
0.0 % |
0.0 % |
| 1 |
0 |
0.0 % |
0.0 % |
|
0 responses |
Net Score : |
|
|
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Was the waiting room/reception area clean?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Very clean. |
0 |
0.0 % |
NA |
| Clean. |
0 |
0.0 % |
NA |
| Somewhat clean. |
0 |
0.0 % |
NA |
| Dirty. |
0 |
0.0 % |
NA |
| Very dirty. |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
|
How did you hear about us?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Facebook |
0 |
0.0 % |
NA |
| Drove by / Marquee |
0 |
0.0 % |
NA |
| Internet Search |
0 |
0.0 % |
NA |
| Phone Directory |
0 |
0.0 % |
NA |
| Other |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
|
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How did you hear about us?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Search Engine (Google, Yahoo, Bing, etc.) |
0 |
0.0 % |
NA |
| Facebook |
0 |
0.0 % |
NA |
| Email |
0 |
0.0 % |
NA |
| An online map (Like Google Maps) |
0 |
0.0 % |
NA |
| I got a mailer |
0 |
0.0 % |
NA |
| I saw a sign/billboard |
0 |
0.0 % |
NA |
| I saw your facility |
0 |
0.0 % |
NA |
| Something else not listed here |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
|
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We would LOVE to use your comments publically so that others can hear about your experience. May we post your comments online?
| Answer |
Number Answered |
Percentage |
Benchmark |
| Yes |
0 |
0.0 % |
NA |
| No |
0 |
0.0 % |
NA |
|
0 responses |
Net Score : |
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Please rate the value of the service you received during this visit:
| Answer |
Number Answered |
Percentage |
Benchmark |
| Excellent - a great value for the money spent |
0 |
0.0 % |
76.6 % |
| Good |
0 |
0.0 % |
21.3 % |
| Fair |
0 |
0.0 % |
2.1 % |
| Poor |
0 |
0.0 % |
0.0 % |
|
0 responses |
Net Score : |
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