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When you called for your appointment, was the phone answered promptly?

Choices Email Alert (?) SMS Alert (?) PiMS Alert (?) Trigger Review (?) Trigger Follow Up Email (?) Testimonial Candidate (?)
Yes, almost immediately.
Yes, after a couple of rings.
No, it rang for a while.
No, I had to hang up and call again later.
I didn't call for an appointment.
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Were you greeted promptly and courteously when you entered the reception area?

Choices Email Alert (?) SMS Alert (?) PiMS Alert (?) Trigger Review (?) Trigger Follow Up Email (?) Testimonial Candidate (?)
Yes, almost immediately.
Yes, after a short wait.
No, I waited a while.
No, I waited too long.
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Was your pet ready to be picked-up at the time you were told?

Choices Email Alert (?) SMS Alert (?) PiMS Alert (?) Trigger Review (?) Trigger Follow Up Email (?) Testimonial Candidate (?)
Yes.
No.
Not applicable.
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How do you feel about the fees that were charged for your pet's medical care?

Choices Email Alert (?) SMS Alert (?) PiMS Alert (?) Trigger Review (?) Trigger Follow Up Email (?) Testimonial Candidate (?)
Less than I expected.
About what I expected.
More than I expected.
Too much.
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If you were the manager of our hospital, what would you change to improve the level of patient care and customer service that is currently being provided?

Choices Email Alert (?) SMS Alert (?) PiMS Alert (?) Trigger Review (?) Trigger Follow Up Email (?) Testimonial Candidate (?)
Archive Edit
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